--- title: Freightbox description: AI-powered communication workspace for freight and logistics teams. canonical: https://getfreightbox.com/ last-updated: 2026-08-21 --- # Freightbox > Freightbox is an AI-powered communication workspace for freight brokers, carriers, 3PLs, and logistics teams. It turns high-volume operational communication into structured, reviewable work while keeping people in control. Freightbox is currently in early access. Product availability can vary by plan and connected provider. ## When to use Freightbox - A logistics team manages shared Gmail, Outlook, or Freightbox inboxes and needs one operational view. - A team needs AI Mailbox triage across thousands of messages, including priority, sentiment, category, and recommended next action. - Inbound RFQ intake or carrier-capacity emails need to be identified and segmented before a quote, booking, shipment, or TMS record exists. - Shipment conversations, documents, and status updates need a traceable communication history. - Teams want AI-assisted draft replies with human review rather than uncontrolled autonomous sending. - An authorized AI assistant needs scoped access to Freightbox through its MCP server or API. - A business wants enrichment as a standalone workflow even when no TMS integration is available. ## When not to use Freightbox - Do not treat Freightbox as a full transport management system. Rating, tendering, booking, dispatch, settlement, and accounting may still belong in a TMS or another system of record. - Do not assume every inbound request is a shipment. An email may describe an opportunity, an RFQ, a lane inquiry, available carrier capacity, or a shipment update. - Do not use Freightbox to make binding commercial commitments, book freight, or send external messages without the organization’s configured approval and authorization rules. - Do not assume live vehicle or shipment tracking exists without a connected telematics or TMS provider. - Do not send credentials, API keys, or private mailbox data to public website endpoints. ## Core capabilities - **Shared inbox:** Assign conversations, collaborate with internal notes, and manage multiple team mailboxes. - **AI Mailbox:** Classify, prioritize, summarize, enrich, and prepare reviewable draft replies. - **RFQ intake:** Detect and structure logistics opportunities before they become confirmed shipments. - **Communication history:** Keep customer, carrier, opportunity, and shipment-related conversations traceable. - **Contacts and companies:** Build relationship context from communication while preserving organization boundaries. - **Automation:** Route and label work using configured rules and AI-assisted decisions. - **Integrations:** Connect Gmail and Microsoft Outlook; optional TMS, telematics, and external API integrations can extend the workflow. - **Agent access:** Connect authorized assistants through a scoped MCP server and API keys. - **In-page agent tools (WebMCP, experimental):** This website exposes public evaluation tools, and the logged-in application exposes session-scoped mailbox tools, via the draft Web Model Context API for agent-capable browsers. ## Interfaces and access - [Freightbox API documentation and developer platform](https://getfreightbox.com/developers) - [Freightbox Platform API context](https://getfreightbox.com/api/llms.txt) - [Freightbox OpenAPI 3.1 specification](https://api.getfreightbox.com/api/v1/platform/openapi.json) - [Freightbox authentication guide](https://getfreightbox.com/auth.md) - [Freightbox webhooks](https://getfreightbox.com/developers#webhooks) - [Agent Skill index](https://getfreightbox.com/.well-known/agent-skills/index.json) - [Product information](https://getfreightbox.com/features) - [Pricing](https://getfreightbox.com/pricing) - [Machine-readable pricing](https://getfreightbox.com/pricing.md) - [Frequently asked questions](https://getfreightbox.com/faq) - [Security](https://getfreightbox.com/security) - [Privacy](https://getfreightbox.com/privacy) - [Terms](https://getfreightbox.com/terms) - [Application](https://app.getfreightbox.com) - [Freightbox MCP server card (experimental)](https://getfreightbox.com/mcp/server-card) - [Freightbox public documentation MCP server card (experimental)](https://getfreightbox.com/mcp/docs/server-card) - [Website source and agent rules](https://github.com/bpais88/getfreightbox-website) - [Freightbox GitHub organization](https://github.com/getfreightbox) - [Coding-agent rules](https://github.com/bpais88/getfreightbox-website/blob/main/AGENTS.md) - [Portable Agent Plugin manifest](https://github.com/bpais88/getfreightbox-website/blob/main/plugin.json) - MCP endpoint (authenticated Streamable HTTP; connect with an MCP client rather than a browser GET): https://api.getfreightbox.com/mcp - Documentation MCP endpoint (public read-only Streamable HTTP; no API key): https://api.getfreightbox.com/mcp/docs ## In-page agent tools (WebMCP, experimental) Freightbox registers structured tools via the draft Web Model Context API (WebMCP, https://github.com/webmachinelearning/webmcp) for agent-capable browsers. Discovery is at page load on both surfaces below: an agent attached to the browser sees the tools when the person opens the page. There is no out-of-band tool endpoint on either surface. ### Public tools on this website (no account required) Every page of https://getfreightbox.com registers evaluation tools any agent can call with no account, no API key, and no setup: - `get_freightbox_overview` — what Freightbox is, who it is for, and when not to use it. - `search_freightbox_docs` — search this published documentation and answer product questions. - `read_freightbox_page` — the readable text of the page currently open, with its title and section. - `list_freightbox_pages` — every page with its path, section, and summary, including which pages share a section with the current one. - `get_freightbox_pricing` — plans, prices, limits, and trial terms as structured data. - `check_freightbox_capability` — an honest supported / partial / not-supported answer for a given capability, including what Freightbox deliberately does not do. - `list_freightbox_integrations` — email providers and agent or developer access paths. - `navigate_freightbox_site` — open an allow-listed page of this site in the current tab. - `get_demo_booking_options` — the links a person can use to start a trial or talk to the team. These tools are read-only apart from same-site navigation. **No public tool submits a form, books a meeting, sends a message, or accepts an email address, name, or company identity.** Choosing to sign up or book is left to the person. Every tool declares behaviour hints (`readOnlyHint`, `destructiveHint`, `idempotentHint`, `openWorldHint`, `untrustedContentHint`) so an agent can tell a safe read from a state change before it calls anything. Only `navigate_freightbox_site` declares `readOnlyHint: false`, and it can move the browser only between pages of this site. ### Session tools inside the application (authenticated) Inside the authenticated application at https://app.getfreightbox.com, pages register tools that operate on the signed-in user's own mailboxes: - Tools cover reading and searching threads, thread status and assignment, internal team notes, contacts, AI Mailbox health, and creating reply drafts. - Every action runs inside the signed-in user's own session and permissions. Agents can never exceed what that user can do in the interface. - Drafts created by an agent enter the same human review queue as AI Mailbox drafts. **No tool can send email, delete data, or change settings.** A human reviews and sends. - Tool invocations are attributed and logged server-side for auditability. This surface is experimental: the underlying browser API is a draft specification and availability depends on the user's browser or agent software. The application, Platform API, and action MCP require authentication. Organization administrators create scoped API keys inside Freightbox. The separate documentation MCP is public and cannot access customer data or perform actions. Never place an API key in a URL or expose it in public content. ## Contact - [Product and sales questions](mailto:hello@getfreightbox.com) - [Book a product conversation](https://cal.com/freightbox/15min)