Simplifying logistics communication
Freightbox exists because freight teams deserve better tools. Not another generic SaaS platform — an AI-native communication hub purpose-built for the people who move freight.
The problem
Logistics teams juggle dozens of tools every day. One for email, another for phone, spreadsheets for contacts, and maybe a TMS that doesn't talk to any of them. Conversations fall through the cracks. Loads get missed. Response times suffer. And none of these tools understand freight.
Tools like Front and Zendesk are great — for support teams. But freight communication is different. You're not managing tickets. You're coordinating pickups, confirming rates, chasing PODs, and keeping carriers happy. You need a tool that understands that — and that can think alongside you.
Our approach
Freightbox brings your entire communication stack into one AI-powered platform. Every conversation is automatically analyzed — sentiment, priority, category, and recommended actions — the moment it arrives. AI drafts replies that factor in context, tone, and history. And for teams building with AI, our agent platform gives every bot its own inbox with full visibility and controls.
“We're building the tool we wished existed when we were running our own logistics ops. AI shouldn't be a premium add-on — it should be the foundation.”
Built by logistics operators, for logistics operators
Our team has spent years inside logistics operations — coordinating carriers, managing dispatch floors, and dealing with the communication chaos that comes with moving freight across borders. We built Freightbox to solve the problems we lived every day.
Average time logistics teams spend on email daily
Of freight emails require immediate action
Tools a typical logistics team juggles daily
Time for Freightbox AI to enrich a conversation
What we believe
Our principles guide every product decision.
AI-native, not bolted on
Intelligence is woven into every layer — from enrichment to drafts to agent infrastructure. AI isn't a feature. It's the foundation.
Built for operators
We build for the people on the dispatch floor — not for boardroom demos. Every feature ships because it solves a real workflow problem.
Transparency
Simple pricing, honest communication, no vendor lock-in. Your data is yours. We earn your business every month.
Enterprise-grade security
Organization-level data isolation, encrypted data at rest and in transit, and role-based access controls. Your freight data is protected by default.
Ready to let AI handle your inbox?
Join the early access program and be the first to experience a communication platform designed for logistics.