Question 1

What is Freightbox?

Accepted Answer

Freightbox is an AI-powered shared inbox and communication platform purpose-built for logistics teams. It centralizes email, phone, CRM, and calendar into a single workspace, with AI that automatically enriches every conversation with sentiment analysis, priority scoring, categorization, and recommended actions. It's designed specifically for freight brokers, carriers, 3PLs, and logistics operators.

Question 2

Who is Freightbox built for?

Accepted Answer

Freightbox is built for freight brokers, freight carriers, 3PLs (third-party logistics providers), and any logistics team that communicates with carriers, shippers, or partners via email and phone. It's particularly valuable for teams of 2-50 people who need a shared view of all customer and carrier communication.

Question 3

How is Freightbox different from Front, Zendesk, or HubSpot?

Accepted Answer

Unlike generic shared inbox tools (Front, Zendesk) or CRMs (HubSpot, Salesforce), Freightbox is purpose-built for logistics. It understands freight-specific workflows like rate confirmations, pickup scheduling, POD management, and carrier negotiations. AI enrichment is trained on logistics communication patterns, so it accurately detects urgency in delayed shipment emails, categorizes conversations by operations vs. sales vs. billing, and suggests freight-specific actions. Generic tools require extensive customization to achieve similar results.

Question 4

Is Freightbox a TMS (Transportation Management System)?

Accepted Answer

No. Freightbox is not a TMS — it's a communication platform that complements your existing TMS. While a TMS handles load planning, dispatch, and shipment tracking, Freightbox handles the communication layer: email, phone calls, AI-powered replies, and team collaboration. Enterprise plans include TMS/ERP integrations so data flows between both systems seamlessly.

Question 5

Can I use Freightbox alongside my existing tools?

Accepted Answer

Yes. Freightbox is designed to integrate with your existing workflow, not replace everything at once. It syncs with Google Calendar, connects to your existing email accounts, and Enterprise plans include custom integrations with TMS, ERP, and other logistics systems. You can start using Freightbox for team email and gradually adopt more features.

Question 6

What does AI enrichment mean in Freightbox?

Accepted Answer

AI enrichment is Freightbox's core feature. When an email or conversation arrives, AI automatically analyzes it and adds metadata: sentiment (positive, negative, frustrated, neutral), priority level (urgent, high, medium, low), category (operations, sales, billing, feedback), a one-line summary, and a recommended next action. This happens in real time, without any manual tagging, so your team can instantly see what needs attention and prioritize accordingly.

Question 7

How do AI draft replies work?

Accepted Answer

Freightbox generates context-aware reply drafts for every incoming conversation. The AI considers the full conversation history, sender relationship, tone of the original message, and your team's communication style to draft an appropriate response. You can review, edit, and send with one click — or discard and write your own. AI drafts are included on all plans at no extra cost.

Question 8

What is the AI Agent Platform?

Accepted Answer

The AI Agent Platform (Enterprise plan) lets you create programmatic inboxes for your AI bots and automated workflows. Each agent gets its own email address, inbox, and full audit trail. You can use the Send API to send emails programmatically, receive webhooks for incoming messages, and build custom automation that integrates with your other systems. It's designed for logistics teams building AI-powered workflows like automated rate responses, carrier follow-ups, or load matching.

Question 9

Is my data used to train AI models?

Accepted Answer

No. Your communication data is never used to train external AI models. All AI processing is done with strict data isolation at the organization level. Your freight data, customer information, and communication history remain private and are only used to provide AI features within your own Freightbox workspace.

Question 10

What is a shared inbox for logistics?

Accepted Answer

A shared inbox is a collaborative email workspace where multiple team members can view, respond to, and manage conversations from shared email addresses (like operations@company.com or dispatch@company.com). In logistics, a shared inbox ensures that rate confirmations, pickup requests, POD submissions, and carrier communications are never missed — even when team members are out or handling other tasks. Freightbox's shared inbox adds AI enrichment, assignments, internal notes, and collision detection on top of this.

Question 11

Can I connect my existing email addresses?

Accepted Answer

Yes. Freightbox connects to your existing email accounts via standard protocols. You can also get @getfreightbox.com email addresses included with all plans. Your team can manage multiple shared mailboxes — for example, operations@, sales@, and billing@ — all from one unified interface.

Question 12

Does Freightbox support phone calls?

Accepted Answer

Yes. Business and Enterprise plans include inbound and outbound phone calling with voicemail. AI automatically transcribes voicemail messages so you can read them without listening. Call history is linked to contacts and conversations, giving your team a complete communication record across email and phone.

Question 13

How does team assignment work?

Accepted Answer

Conversations can be assigned to specific team members manually or automatically via automation rules. When a conversation is assigned, the assignee gets notified. Team members can also leave internal notes on conversations that are visible to the team but not to the external contact. This prevents duplicate work and keeps everyone aligned.

Question 14

How much does Freightbox cost?

Accepted Answer

Freightbox starts at €89/month for the Starter plan (up to 5 users, 3 mailboxes) and €199/month for Business (up to 15 users, unlimited mailboxes). Enterprise pricing is custom. Annual billing saves 30%. There are no per-mailbox fees and no hidden charges. AI features — including enrichment and draft replies — are included on every plan.

Question 15

Can I try Freightbox before committing?

Accepted Answer

Yes. Freightbox offers a 14-day free trial on any plan. You get access to the full platform so you can experience AI enrichment, shared inbox, automation rules, and all other features before making a decision. No credit card is required to start your trial.

Question 16

What happens when I upgrade or downgrade my plan?

Accepted Answer

Upgrades take effect immediately — you'll get access to new features right away and billing is prorated. Downgrades apply at the end of your current billing cycle. Your data is always preserved regardless of plan changes.

Question 17

Do you charge per mailbox or per user?

Accepted Answer

Freightbox pricing is per-workspace, not per-mailbox. The Starter plan includes up to 5 users and 3 mailboxes. Business and Enterprise plans include unlimited shared mailboxes. There are no extra fees for adding mailboxes on these plans.

Question 18

How does Freightbox handle data security?

Accepted Answer

Freightbox uses organization-level data isolation, meaning your data is completely separated from other customers. All data is encrypted at rest and in transit using industry-standard encryption. Enterprise plans add SSO/SAML authentication, audit logging, role-based access controls, and SLA guarantees. We follow security best practices to protect your freight data, customer information, and communication history.

Question 19

Where is my data stored?

Accepted Answer

Freightbox infrastructure is hosted on secure, SOC 2-compliant cloud providers. Data residency options are available for Enterprise customers who need data stored in specific regions for compliance purposes.

Question 20

Can I export my data if I leave Freightbox?

Accepted Answer

Yes. You own your data. Freightbox provides data export capabilities so you can take your contacts, conversation history, and other data with you if you decide to leave. There is no vendor lock-in.

Question 21

How do freight brokers use Freightbox?

Accepted Answer

Freight brokers use Freightbox to manage carrier and shipper communication in one place. Typical workflows include: receiving rate requests via email and responding with AI-drafted rate confirmations, tracking pickup and delivery updates across multiple carriers, managing POD collection and invoice follow-ups, and using automation rules to route urgent messages to the right team member. AI enrichment helps brokers prioritize frustrated carriers or time-sensitive shipment updates instantly.

Question 22

How do 3PLs benefit from Freightbox?

Accepted Answer

Third-party logistics providers (3PLs) benefit from Freightbox by centralizing communication across multiple clients and carriers. Instead of managing separate email threads, phone calls, and spreadsheets, 3PLs get a unified view of all communication with AI-powered prioritization. The CRM tracks contacts and companies across all interactions, and the analytics dashboard shows response times, conversation volume, and team workload — helping 3PLs demonstrate SLA compliance to their clients.

Question 23

Can Freightbox help with carrier communication?

Accepted Answer

Yes. Carrier communication is one of Freightbox's primary use cases. The platform helps with: automated follow-ups for pickup confirmations, AI-detected urgency in delay notifications, organized communication threads per shipment or carrier, voicemail transcription for missed carrier calls, and a CRM that tracks your full relationship history with each carrier. Teams report that AI enrichment helps them catch critical carrier updates they would have otherwise missed.

Question 24

What types of automation can I build?

Accepted Answer

Freightbox includes a visual automation rule builder. You can create rules based on conditions like sender, subject keywords, AI-detected sentiment, priority, or category. Actions include assigning conversations, applying labels, sending notifications, triggering webhooks, and more. Common logistics automations include: routing urgent carrier messages to dispatch, auto-assigning billing inquiries to the accounting team, and flagging frustrated customer emails for immediate attention.

Frequently asked questions

About Freightbox

AI features

Shared inbox & communication

Pricing & plans

Security & data

Industry & use cases

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