Changelog

What’s new in Freightbox

We ship fast. Here's everything we've built, improved, and fixed — month by month.

February 2026

New
  • AI Enrichment — automatic sentiment, priority, and summary on every conversation
  • Auto-enrichment — new threads analyzed on arrival, zero clicks required
  • AI Draft Replies — one-click context-aware reply generation
  • Daily AI usage dashboard for organization admins
Improved
  • Contacts section with People and Companies tabs
  • Calendar view fills full height
  • Consistent page headers across all sections
  • Faster thread loading with optimistic updates
Fixed
  • Thread assignment notifications now fire reliably
  • Fixed edge case where internal notes were visible to external contacts

January 2026

New
  • Automation Rules engine with visual rule builder
  • 7 pre-built logistics templates (quote routing, urgent loads, POD requests, and more)
  • Rule execution logs and dry-run testing
  • Platform email infrastructure — programmatic @getfreightbox.com inboxes
  • Webhook notifications for AI agent integrations
  • Send API for programmatic email with proper threading
Improved
  • Rule priority ordering with drag-and-drop
  • AND/OR condition logic with regex support
  • Inbox sidebar redesign with collapsible sections

December 2025

New
  • Phone & voicemail — inbound/outbound calling from Freightbox
  • AI voicemail transcription with full-text search
  • Call logs linked to contacts and threads
  • Analytics dashboard — response times, volume, and team workload
Improved
  • CRM contact cards now show communication history inline
  • Email compose now supports signatures per mailbox
  • Dark mode refinements across all views

November 2025

New
  • Shared inbox — real-time team email with assignments and internal notes
  • Gmail OAuth integration — connect existing accounts in one click
  • Google Calendar two-way sync
  • Contact and company CRM with auto-creation from threads
  • Collision detection — see when teammates are replying
Improved
  • Multi-tenant architecture with organization-level data isolation
  • Role-based permissions — admin, member, viewer