AI-native, not retrofitted
Every feature was designed for logistics communication — with intelligence woven into every layer. AI analyzes, rules automate, and your team handles what needs a human.
Every conversation analyzed automatically
The moment an email arrives, AI goes to work. Sentiment, priority, category, a one-line summary, and a recommended next action — all surfaced instantly in a spreadsheet-like view. Your team sees the full picture at a glance, zero clicks required.
- Sentiment detection — know instantly if a customer is happy, frustrated, or neutral
- Priority classification — urgent, high, medium, low — auto-sorted so nothing slips
- Smart categorization — support, sales, billing, feedback — threads organized automatically
- Thread summaries and AI-recommended next actions for every conversation
Automate your inbox with zero code
Build powerful automation rules that trigger on every incoming email. Route quote requests to sales, flag urgent loads, tag tracking inquiries, handle POD requests — all without writing a single line of code. AI enriches the conversation, rules act on it automatically.
- Visual rule builder — point-and-click conditions with AND/OR logic and regex support
- Powerful actions — auto-assign, tag, set status, send replies, add internal notes
- Priority-based execution — drag-and-drop ordering with stop-on-match control
- Logistics-specific templates — pre-built rules for common freight workflows
- Execution logs — full audit trail of which rules fired and what actions ran
- Test before deploying — dry-run rules against sample data before turning them on
Context-aware replies, one click away
AI drafts that actually sound like your team. Every reply considers the full thread history, contact info, sentiment, priority, and even which team member is responding. Empathetic for frustrated customers, concise for routine requests — the tone adjusts automatically.
- One-click draft generation with full conversation context
- Tone adjusts based on sentiment — empathetic, professional, or concise
- Factors in contact history, team member identity, and thread priority
- Edit and send — or let the AI handle the first pass while you focus on what matters
Your AI agents need an inbox too
Freightbox is the communication layer for AI agents in logistics. Give every agent its own email address, notify it instantly when messages arrive, and let it send replies that appear in the same conversation thread — with the same visibility and controls as your human team.
- Programmatic inboxes — every AI agent gets its own @getfreightbox.com address
- Instant notifications when emails arrive, with full context and attachments
- Send API for programmatic replies with proper threading
- Enterprise-grade security — signed notifications, encrypted secrets, secure by default
Pricing Agent
pricing@getfreightbox.com
Freightbox
Notify, enrich, deliver
Your Team
Full visibility & controls
Shared Inbox — one place for every conversation
Every email, every conversation, one place. Your team sees updates in real time — no more forwarding, no more CC chains. Assign threads, tag them by load number, and keep your dispatch floor in sync.
- Real-time message sync across all team members
- Internal notes and @mentions on any thread
- Collision detection — see when someone else is replying
- Smart assignment rules based on lane, customer, or load type
Calls and voicemails, right in your inbox
Make and receive calls without leaving Freightbox. Missed a call? AI transcribes voicemails instantly so your team can respond fast — even in a noisy dispatch office. Every call appears alongside your email threads, fully searchable.
- Inbound and outbound calling built in
- Automatic voicemail transcription powered by AI
- Full-text search across all transcribed voicemails
- Call logs linked to contacts and conversation threads
Contacts & companies, built for freight
Track carriers, brokers, shippers, and drivers — not just contacts. Every interaction is linked automatically. See communication history, load history, and notes in one place without manual data entry.
- Contact and company management with custom fields
- Automatic contact creation from email threads
- Linked communication history per contact
- Tag and segment contacts by type — carrier, broker, shipper, driver
Your schedule, alongside your inbox
See your team's availability right where you work. Schedule pickup windows, delivery appointments, and follow-ups without switching tabs. Two-way sync keeps everything in one place.
- Two-way calendar sync
- Schedule events directly from any email thread
- Team availability view across your organization
- Appointment reminders tied to loads and contacts
See what matters — response times, workload, performance
Response times, thread volume, team workload, and AI usage — see the metrics that matter. Know who's crushing it and where the bottlenecks are, so you can make data-driven decisions.
- Response time tracking per team member
- Thread volume and resolution metrics
- AI enrichment and automation usage dashboard
- Workload distribution and custom date filtering
Ready to let AI handle your inbox?
Join the early access program and be the first to experience a communication platform designed for logistics.