One inbox for freight. Six products inside.
Freightbox sorts, routes and answers the email around your operation, from the desk or from the road, and points back to your system of record. Every product below is live unless marked early access or planned.
The emails that matter reach the phone. The answer goes back as email.
A workflow forwards the right emails to a paired team member on WhatsApp. They answer by button, text or voice note; Freightbox shows the transcript and waits for a tap on Send. The customer receives a normal email from your company mailbox, on the same thread.
- Reply by voice: transcribed, echoed back, sent only after you confirm
- Approve or reject AI drafts from the phone, if you want them there
- Sent from your Gmail or Outlook mailbox — the customer never sees a phone number
- Opt-in pairing per member, STOP to unpair, minimal mode sends only a reference tag
- Thread shows "Replied from WhatsApp" so the desk team knows who answered
Freightbox
business account
#M2 · Customer Dispatch
Truck 12-AB-34 — where is it?
“Can you confirm the ETA in Madrid?”
Reply to answer. Type, or send a voice note.
Your reply to #M2:
“12-AB-34 left Porto at 14:10. ETA Madrid 19:30.”
Sent from ops@yourcompany.com ✓
19:02Shared mailboxes, sorted for freight
Connect Gmail or Outlook and every mailbox becomes a shared workspace. Assign threads, set statuses, leave internal notes, keep customers and companies attached to their conversations, and watch SLAs before they breach. Per-member permissions decide who sees which mailbox.
- Gmail, Outlook and @getfreightbox.com addresses in one place
- Assignments, statuses, internal notes and customer records on every thread
- SLA monitoring with at-risk and breached signals your workflows can act on
- Per-mailbox permissions; an audit trail of who did what
- Read state stays in sync with Gmail and Outlook in both directions
- ShipmentsA
Truck 12-AB-34 — where is it?
dispatch@customer.example
- QuotesR
Rate request Porto → Madrid, 2 pallets
pricing@shipper.example
- Billing
Invoice 4291 — remittance attached
accounts@customer.example
- FYI
POD delivered, signed
driver@ourfleet.example
Labelled for freight. Drafted, never sent.
Every inbound email is labelled in Gmail or Outlook as To Respond, Shipments, Quotes, Documents, Exceptions, Billing or FYI, so the whole team sees what needs work without reading everything. When a reply is needed, Freightbox drafts it from the thread, the customer record and your knowledge base. A person decides what gets sent.
- Seven freight labels applied in your mailbox, not just in Freightbox
- Reply drafts grounded in the thread history and your knowledge base
- Draft-only by design: Freightbox does not call Gmail send endpoints
- Live shipment status in drafts when telematics is connected
- Labels can trigger workflows: "when labelled Quotes, assign to sales"
Route work without writing code
Trigger on an inbound email, an SLA at risk, or an AI label. Match on sender, subject, body, mailbox, known customer, or a regular expression such as a licence plate or an invoice number. Then tag, assign, set status, acknowledge, add a note, or send it to a phone on WhatsApp.
- Three triggers: inbound email, SLA breach, AI label
- Conditions with AND/OR logic, case-sensitive matching and regular expressions
- Actions: tag, assign, set status, auto-acknowledge, internal note, send to WhatsApp
- Templates for common freight cases; a test panel to try a workflow before enabling it
- Activity log of every match and action, kept for 90 days
Your systems stay the record of truth
Gmail, Outlook and Google Calendar connect by OAuth in minutes. A voice line brings calls and transcripts into the same place. Connect your telematics and drafts answer "where is my truck" with live status. Freightbox is the communication layer; planning, documents and invoicing stay in your TMS.
- Gmail and Outlook mailboxes, Google Calendar availability and events
- Voice line with call transcription, linked to contacts and threads
- Telematics for live shipment status in drafts (pilot)
- A status-provider specification for TMS vendors, so their status can ground your replies (planned)
- No two-way sync, no order storage: we read status, you keep the system of record
ops@, quotes@
billing@
Team availability
Live status in drafts
+351 ··· 0206 · transcripts on
Provider spec for vendors
Contacts & companies, built for freight
Track carriers, brokers, shippers, and drivers — not just contacts. Every interaction is linked automatically. See communication history and notes in one place without manual data entry.
- Contact and company management with custom fields
- Automatic contact creation from email threads
- Linked communication history per contact
- Tag and segment contacts by type — carrier, broker, shipper, driver
Transportes Lisboa Norte
Carrier · Portugal · groupage PT–ES
38
threads
2h 10m
median reply
4
open
- Truck 12-AB-34 — where is it? · Ana replied from WhatsApp
- Rate request Porto → Madrid · draft approved by Rui
- Invoice 4291 remittance · labelled Billing
Your schedule, alongside your inbox
See your team's availability right where you work. Schedule pickup windows, delivery appointments, and follow-ups without switching tabs. Two-way sync with Google Calendar keeps everything in one place.
- Two-way Google Calendar sync
- Schedule events directly from any email thread
- Team availability view across your organization
- Appointment reminders tied to contacts
Mon
Tue
Wed
Thu
Fri
See what matters — response times, workload, performance
Response times, thread volume, team workload, and AI usage — see the metrics that matter. Know where the bottlenecks are, and prove the improvement in your own numbers.
- Response time tracking per team member
- Thread volume and resolution metrics
- AI and workflow usage dashboard
- Workload distribution and custom date filtering
Quote requests, caught before they go cold
Quote requests arrive in the same inbox as everything else. Trade captures them into a working list with the extracted requirements — lane, dates, equipment, weight — so pricing sees every request the hour it arrives. Early access: ask us to enable it.
- Quote requests labelled by Freightbox AI and captured automatically
- Extracted requirements for human review, never auto-quoted
- One list for pricing, linked back to the original thread
- Q-4471Needs price
Porto → Madrid
2 pallets · groupage · Thu pickup
- Q-4472Missing weight
Aveiro → Lyon
Full truck · tautliner · Next week
- Q-4473Quoted
Lisboa → Barcelona
6 pallets · ambient · Mon
Where it integrates and extends
A REST Platform API with organization-issued, scoped keys; an MCP server so agents can read and act within the same permissions as your team; webhooks with signed notifications; and programmatic @getfreightbox.com addresses so an AI agent can have an inbox too.
- Platform API with OpenAPI specification and scoped keys an admin issues
- MCP server for agents, with the same organization and mailbox boundaries
- Signed webhooks when messages arrive, with full context and attachments
- Programmatic inboxes — every agent gets its own @getfreightbox.com address
Pricing Agent
pricing@getfreightbox.com
Freightbox
Notify, enrich, deliver
Your Team
Full visibility & controls
Ready to answer faster?
Fifteen minutes, your own mailbox, no commitment. We set up the first workflow with you.