Privacy Policy

Last updated: February 25, 2026

Who we are

Freightbox is a product of Product Builders Academy, based in Amsterdam, Netherlands. When we refer to “Freightbox,” “we,” “us,” or “our,” we mean Product Builders Academy operating the Freightbox platform at getfreightbox.com.

For any privacy-related questions, contact us at hello@getfreightbox.com.

What data we collect

We collect the following categories of data:

Account information — name, email address, organization name, and role when you create an account or book a demo.
Communication data — emails, phone calls, voicemails, and conversations processed through the Freightbox platform on behalf of your organization.
AI-generated metadata — sentiment analysis, priority classification, categorization, summaries, and recommended actions produced by our AI enrichment features.
Usage data — pages visited, features used, and interactions with the platform, collected via PostHog analytics.
Contact and CRM data — contacts, companies, and relationship data you create or that are automatically generated from conversations.

How we use your data

To provide, maintain, and improve the Freightbox platform and its AI features.
To process and enrich conversations with AI-generated metadata (sentiment, priority, categorization, and recommended actions).
To generate AI draft replies based on conversation context.
To execute automation rules you configure.
To provide analytics and reporting on communication performance.
To send transactional emails related to your account (e.g., notifications, billing).
To understand how the platform is used and improve our product.

AI processing

Freightbox uses AI to analyze and enrich your communications. This processing happens automatically when conversations arrive. AI-generated metadata (sentiment, priority, category, summaries, and action recommendations) is stored alongside your conversation data within your organization's isolated workspace.

Your data is never used to train external AI models. All AI processing is performed with strict data isolation at the organization level. Your communication data, customer information, and conversation history remain private and are only used to provide AI features within your own Freightbox workspace.

Data storage and security

All data is encrypted at rest and in transit using industry-standard encryption.
Organization-level data isolation ensures your data is completely separated from other customers.
Infrastructure is hosted on secure, SOC 2-compliant cloud providers.
Enterprise plans include SSO/SAML authentication, audit logging, and role-based access controls.

Third-party services

We use the following third-party services:

PostHog (EU servers) — product analytics to understand how features are used. No personally identifiable information is shared beyond what is necessary for analytics.
Cal.com — demo booking and scheduling.
Vercel — website hosting and delivery.

We do not sell your data to third parties.

Your rights under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access — request a copy of the personal data we hold about you.
Right to rectification — request correction of inaccurate data.
Right to erasure — request deletion of your personal data.
Right to restrict processing — request that we limit how we use your data.
Right to data portability — receive your data in a structured, machine-readable format.
Right to object — object to processing of your data for specific purposes.

To exercise any of these rights, contact us at hello@getfreightbox.com. We will respond within 30 days.

Data retention

We retain your data for as long as your account is active or as needed to provide our services. When you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal or compliance purposes.

Cookies

Freightbox uses essential cookies required for the platform to function (e.g., authentication sessions). We use PostHog for product analytics, which may set cookies to understand usage patterns. We do not use advertising or tracking cookies.

Changes to this policy

We may update this privacy policy from time to time. When we make material changes, we will notify you via email or through a notice on the platform. Continued use of Freightbox after changes constitutes acceptance of the updated policy.

Contact

Product Builders Academy
Amsterdam, Netherlands
hello@getfreightbox.com