Answer email from WhatsApp
The customer writes an email. Your dispatcher answers it from the truck, by voice, in one tap. The customer receives a normal email from your company mailbox. Nothing is sent without a person.
Freightbox
business account
#M2 · Customer Dispatch
Truck 12-AB-34 — where is it?
“Can you confirm the ETA in Madrid?”
Reply to answer. Type, or send a voice note.
Your reply to #M2:
“12-AB-34 left Porto at 14:10. ETA Madrid 19:30.”
Sent from ops@yourcompany.com ✓
19:02Email in. WhatsApp in the middle. Email out.
Three steps, and the customer never leaves their inbox.
From: dispatch@customer.example
Truck 12-AB-34 — where is it?
Hi, the consignee is asking for an update on 12-AB-34. Can you confirm the ETA in Madrid? Thanks.
An email lands
A customer asks about a truck. Freightbox labels it and a workflow you set picks it out.
Freightbox
business account
#M2 · Customer Dispatch
Truck 12-AB-34 — where is it?
“Can you confirm the ETA in Madrid?”
Reply to answer. Type, or send a voice note.
Your reply to #M2:
“12-AB-34 left Porto at 14:10. ETA Madrid 19:30.”
Sent from ops@yourcompany.com ✓
19:02It reaches the right phone
The dispatcher gets it on WhatsApp. They answer by button, text, or a voice note while driving.
From: ops@yourcompany.com
Re: Truck 12-AB-34 — where is it?
Hi, 12-AB-34 left Porto at 14:10. ETA Madrid 19:30. We'll confirm on arrival.
The customer gets an email
One tap on Send. The reply goes out from your company mailbox, on the same thread.
What your team can do from the phone
Answer forwarded emails
A workflow forwards the emails that match (a licence plate, a customer, a mailbox) to the right person's phone. They reply by text or voice note; Freightbox echoes the transcript and waits for a tap on Send.
Approve or reject AI drafts
When Freightbox AI drafts a reply, the member can receive it on WhatsApp and tap Send or Reject. Optional: by default only workflow-forwarded emails reach the phone.
Speak, don't type
Voice notes are transcribed and shown back before anything is sent. Built for people who are driving, in a yard, or at a warehouse gate.
Stay in your mailbox
The reply goes out from the connected company mailbox, on the same email thread. The customer never sees a phone number, and the thread shows "Replied from WhatsApp" for the team.
Built so nothing goes out by accident
A human presses Send. Every time.
Reply is a remote control for your own mailbox, not a bot that talks to customers. The safeguards are part of the product, not settings you have to find.
- Nothing is sent without a person tapping Send or Approve.
- Replies leave from your Gmail or Outlook mailbox, not from WhatsApp.
- Pairing is opt-in: the team member sends the pairing code from their own phone, and an admin must have enabled the feature. Reply STOP to unpair.
- Minimal mode sends only a reference tag to the phone, so no email content leaves Freightbox.
- Voice-note audio is not stored; typed replies and transcripts are kept for 30 days. Audit records use identifiers, not message content.
- Delivered over the WhatsApp Business Platform via Twilio; details in the privacy notice.
Set up in ten minutes
Admin enables it
Organization → Integrations → WhatsApp. One switch, and choose full or minimal prompts.
Each member pairs a phone
Settings → Phone / WhatsApp shows a code. Send it from WhatsApp. Done in under a minute.
Create a workflow
"Body matches a licence plate and mailbox is ops@" → Send to Ana on WhatsApp. Templates included.
Works with WhatsApp. Freightbox is not affiliated with WhatsApp or Meta. Message delivery costs are billed at cost.
Ready to answer faster?
Fifteen minutes, your own mailbox, no commitment. We set up the first workflow with you.