A 15-truck carrier and a 60-person forwarder both have someone in each of these seats, sometimes the same person. Freightbox is the same product for both: the desk team works in the inbox, the road answers from WhatsApp.
Small carrier, 3–30 trucks
Answer from the road.
Today: Customers email. The answer is in your head or the driver's, and it waits until you are back at a desk.
The number we move: Time to answer, and the share of replies sent from the phone.
Carriers and forwarders with a desk team
Know what needs work.
Today: Hundreds of emails a day across shared mailboxes; nobody knows what is answered and what is not.
The number we move: Unanswered threads at the end of the day; SLA breaches.
Freight forwarders
Reply right, first time.
Today: "Where is my shipment" needs the TMS, the carrier and the thread history. The reply is copied from three screens.
The number we move: Replies per person per day; how often a thread reopens.
Anyone who quotes
Never miss a quote.
Today: Quote requests arrive in the same inbox as everything else and are found a day late.
The number we move: Quotes answered within the hour.
Whoever pays for the team
See the team's response times.
Today: No numbers on how fast customers are answered or who carries the load.
The number we move: Median response time before and after.
Any size
Connect without a project.
Today: Any new tool means a migration and a vendor call.
The number we move: Time to first value: one afternoon.
Fifteen minutes, your own mailbox, no commitment. We set up the first workflow with you.
How we protect your email: security · privacy policy